Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using Intent AI's services ("Services"). By using our Services, you agree to comply with this policy. Violation of this policy may result in suspension or termination of your account.

This AUP is incorporated into and forms part of our Terms of Service.

2. Permitted Use

You may use our Services only for lawful purposes and in accordance with these guidelines. Permitted uses include:

• Collecting feedback from your customers, users, or employees with appropriate consent
• Analyzing feedback to improve your products and services
• Integrating our Services with your existing business tools
• Sharing access with your team members for legitimate business purposes
• Using our APIs in accordance with our documentation and rate limits

3. Prohibited Activities

You agree not to use the Services to:

3.1 Illegal Activities

• Violate any applicable local, state, national, or international law or regulation
• Engage in fraud, money laundering, or other financial crimes
• Facilitate or promote illegal activities
• Violate export control or sanctions regulations

3.2 Harmful Content

• Transmit, distribute, or store content that is defamatory, obscene, or offensive
• Promote violence, hatred, or discrimination against individuals or groups
• Distribute child sexual abuse material (CSAM) or exploit minors in any way
• Share content that promotes self-harm or suicide
• Distribute spam, phishing content, or deceptive materials

3.3 Security Violations

• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of the Services
• Transmit viruses, malware, or other malicious code
• Conduct denial-of-service (DoS) attacks or other network attacks
• Probe, scan, or test the vulnerability of our systems without authorization
• Circumvent security measures or access controls

3.4 Intellectual Property Violations

• Infringe upon copyrights, trademarks, patents, or other intellectual property rights
• Use our Services to distribute pirated content
• Reverse engineer, decompile, or disassemble our software
• Remove or alter any proprietary notices or labels

3.5 Privacy Violations

• Collect personal information without proper consent
• Process sensitive personal data (health, financial, biometric) without appropriate safeguards
• Violate the privacy rights of any individual
• Share personal data in violation of applicable privacy laws
• Collect feedback from children under 16 without verifiable parental consent

3.6 Abuse of Service

• Exceed rate limits or usage quotas in a way that impacts other users
• Use automated tools to abuse or overload our systems
• Resell or redistribute our Services without authorization
• Create multiple accounts to circumvent limitations or restrictions
• Use the Services in a way that negatively impacts other users

3.7 Harassment and Abuse

• Harass, threaten, or abuse other users or our staff
• Impersonate another person or entity
• Stalk or intimidate others
• Engage in bullying or targeted harassment

4. Data Collection Guidelines

When using our feedback collection tools, you must:

• Provide clear notice to end users that feedback is being collected
• Obtain appropriate consent before collecting voice recordings or screenshots
• Not collect feedback from individuals who have opted out
• Comply with all applicable privacy laws (GDPR, CCPA, etc.)
• Not use collected feedback for purposes other than those disclosed
• Implement appropriate data retention and deletion practices

4.1 Sensitive Data

You must not use our Services to collect the following types of sensitive data without explicit consent and appropriate safeguards:

• Health or medical information
• Financial account numbers or payment card data
• Government-issued identification numbers
• Biometric data
• Genetic information
• Precise geolocation data
• Sexual orientation or gender identity
• Religious or philosophical beliefs
• Political opinions
• Trade union membership

5. API Usage Guidelines

When using our APIs, you must:

• Keep your API keys secure and never share them publicly
• Respect rate limits and implement appropriate backoff strategies
• Use appropriate authentication for all API requests
• Not attempt to circumvent security measures or access restrictions
• Follow our API documentation and best practices
• Report any security vulnerabilities responsibly

5.1 Rate Limits

Our API rate limits are designed to ensure fair usage for all customers:

6. Content Standards

All content submitted through our Services must comply with these standards:

• Be accurate and not misleading
• Not contain malicious code or links
• Not infringe on third-party rights
• Comply with applicable laws and regulations
• Be appropriate for a professional business environment

7. Enforcement

We reserve the right to investigate violations of this AUP and take appropriate action, which may include:

• Issuing warnings
• Temporarily suspending access to the Services
• Permanently terminating your account
• Removing or disabling access to content
• Reporting violations to law enforcement
• Pursuing legal action

We may take any of these actions without prior notice if we believe, in our sole discretion, that a violation has occurred or is likely to occur.

8. Reporting Violations

If you become aware of any violation of this AUP, please report it to us immediately:

Please include as much detail as possible, including:

• Description of the violation
• Any relevant screenshots or evidence
• Date and time of the violation
• Any other relevant information

9. Cooperation with Authorities

We cooperate with law enforcement agencies and regulatory authorities when required by law or when we believe such cooperation is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of our users or the public

10. Changes to This Policy

We may update this AUP from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions about this Acceptable Use Policy, please contact us: