Terms of Service

1. Acceptance of Terms

Welcome to Intent AI. By accessing or using our website, mobile applications, widgets, APIs, or any other services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you and Intent AI ("Company," "we," "us," or "our"). By using the Services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. Description of Services

Intent AI provides an AI-powered feedback intelligence platform that enables businesses to:

• Collect customer feedback through embeddable widgets (voice and text)
• Analyze feedback using artificial intelligence for sentiment, categorization, and insights
• Generate actionable recommendations based on feedback patterns
• Integrate with third-party services such as Jira, Slack, and others
• Manage team collaboration and feedback workflows
• Access analytics and reporting dashboards

3. Account Registration

3.1 Account Creation

To use certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access to or use of your account. We will not be liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to violation of these Terms or any applicable laws.

4. Subscription Plans and Payments

4.1 Pricing

We offer various subscription plans, including a free tier with limited features. Pricing for paid plans is available on our website and may be subject to change. We will notify you of any pricing changes at least 30 days in advance.

4.2 Payment Terms

Paid subscriptions are billed in advance on a monthly or annual basis. All payments are processed through our third-party payment processor (LemonSqueezy). You authorize us to charge your designated payment method for all fees incurred.

4.3 Refunds

Subscription fees are non-refundable except as required by law. If you cancel your subscription, you will continue to have access to paid features until the end of your current billing period.

4.4 Usage-Based Billing

Certain features, including voice feedback processing, may incur usage-based charges beyond your plan's included limits. Usage charges will be billed at the end of each billing cycle and are calculated based on our published rates.

5. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates any applicable law or regulation
• Attempt to gain unauthorized access to any portion of the Services or any systems or networks connected to the Services
• Use the Services to transmit any malicious code, viruses, or harmful content
• Interfere with or disrupt the integrity or performance of the Services
• Collect or harvest any information from the Services without authorization
• Use the Services to infringe upon the intellectual property rights of others
• Use the Services to harass, abuse, or harm another person or entity
• Resell, sublicense, or provide the Services to third parties without authorization
• Use the Services to collect feedback that violates the privacy rights of end users
• Process sensitive personal data (such as health, financial, or biometric data) without proper consent and safeguards

For more details, please review our Acceptable Use Policy.

6. Intellectual Property

6.1 Our Intellectual Property

The Services, including all content, features, and functionality, are owned by Intent AI and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our prior written consent.

6.2 Your Content

You retain ownership of all content you submit to the Services ("Your Content"). By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, and analyze Your Content solely for the purpose of providing the Services. This license terminates when you delete Your Content or close your account, except for aggregated, anonymized data that does not identify you or your end users.

6.3 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Services, you grant us the right to use such feedback without restriction or compensation to you.

7. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for ensuring that you have all necessary rights and consents to collect and process the personal data of your end users through our Services. You must provide appropriate privacy notices to your end users and obtain any required consents.

8. Third-Party Services

The Services may integrate with third-party services (such as Jira, Slack, Google, GitHub, and payment processors). Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the content, privacy practices, or availability of these third-party services.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Services are free of viruses or other harmful components.

AI-generated insights, recommendations, and analyses are provided for informational purposes only and should not be relied upon as the sole basis for business decisions.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL INTENT AI, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

11. Indemnification

You agree to indemnify, defend, and hold harmless Intent AI and its affiliates, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your violation of any rights of a third party.

12. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes.

13. Termination

You may terminate your account at any time by contacting us or using the account settings in your dashboard. We may terminate or suspend your access to the Services at any time, with or without cause, with or without notice.

Upon termination, your right to use the Services will immediately cease. You may request deletion of your data in accordance with our Privacy Policy.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English in the State of Delaware.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Intent AI regarding the Services.

15.2 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

16. Contact Information

If you have any questions about these Terms, please contact us at: